An airline passenger, Kingsley Okes Idisi, Esq, is demanding for refund and a public apology from Airpeace Limited, for wrongful denial of check-in.
He also expressed his displeasure at the alleged ill-treatment meted out on him and the wanton disregard of the Terms and Conditions of Carriage.
The Effurun-Delta-based lawyer, who wrote through his Solicitor, Ruth Okeoghene Idisi, stated that whilst he was returning from the United Kingdom, opted for the services of your Airpeace to convey him to Benin City, and he got a reservation with Confirmation Number/Booking Reference AP7ZZ3 for a one way trip from Abuja Nigeria to Benin City, Nigeria for the 19th day of July, 2021.
“The flight was originally scheduled to depart the Nnamdi Azikiwe International Airport, Abuja, at 1:25 pm but was later rescheduled to take off at 3:45 pm.
Recounting his ordeal, Kingsley Idisi, Esq. stated that having been at the Airport since the British Airways flight from the United Kingdom touched ground at 4:22 am that same day, he proceeded to check in his bag and obtain a boarding pass at about 12:00noon. At the Check-in Counter, an Air peace official (female) requested for his means of identification and he produced his International Passport. After checking his Passport, the said official at the Check-in Counter returned our Client’s Passport alongside a slip containing charges for excess baggage of 2 extra Kilograms.
The Airline Passenger wrote in his letter that he then retreated with his bag and removed his Jumper and another Jacket which he used in the UK for cold weather; with the conviction, that same will reduce the weight of the luggage and bring it within the 20kilogram baggage allowance for his ticket class.
When he took the luggage back to the Airpeace official at the Check-in Counter for weight re-assessment, the official took measurement and found out it had indeed been reduced to 20.05 Kilogram but insisted that Idisi must pay the charges nevertheless for the 2 kilogram extra that had already been removed.
The Airpeace official further explained that the payment became automatically due and payable once she drew up the charges on that slip in our client’s possession and printed out Boarding Pass. In other words, the Air peace official justified her claim for compulsory payment for the non-existent extra luggage as a pre-condition for check-in on the basis that she had already drawn up the charges and printed out a boarding pass. To make things worse, apparently more senior personnel of Airpeace came over to confirm the position as one that is a matter of law.
Kingsley noted in the letter of demand to Airpeace that It was at that point he gave up and left the Check-in counter and managed to secure a seat in Benin-bound Aero Contactor’s flight that was already boarding.
Concerning his demand, the letter reads in part “Our client is very dissatisfied at the untamed and unprofessional display and show of reckless exercise of authority. It is most unfortunate that an airline of your repute within and without Nigeria would sanction such flagrant breach of your own terms and conditions. Paragraph 3 of Your Terms and Conditions is very clear and needs no judicial interpretation that only baggage in excess of 20kg for a local economy class tickets can be charged with excess luggage fee.
“To insist that a passenger with no more than 20 kg luggage should pay extra and further predicate the payment as a condition precedent to be checked in is the height of corporate oppression. Such is not allowed under our laws.
“You are by this letter requested to immediately make a full refund of the ticket fee paid by our client for the one-way trip from Abuja to Benin, amounting to the sum of N49, 430.39 (Forty-Nine Thousand, Four Hundred and Thirty Naira Thirty Kobo).
Kingsley, is further demanding a public apology for the alleged unjust treatment and public humiliation meted out on him by the staff of Air peace, which must be tendered within 7 working days, failure of which will lead to legal action.