Digital Landlord Nigeria Limited said it has adopted the use of Artificial Intelligence (AI) to drive rentals of its short-let apartments.
The Founder/Chief Executive Officer, Digital Landlord Nigeria Limited, Mr Keji Giwa, said the firm invested heavily in improving the customer experience on all short-let homes digital platforms.
A statement titled ‘Meet the Nigerian firm powering short let homes with artificial intelligence’ said this on Saturday.
Speaking on the innovation, the chief executive officer said this was by ‘taking advantage of AI Chatbots to automate responses, creating a virtual agent to take bookings and deal with customer service issues 24-7.’
“This will maintain an instant response time and a 100 per cent response rate without the need for a human agent except for escalating second line or third line sales or customer service issues, while at the same time making room for a personalised and fully customised native IOS and Android app by year end 2022,” he said.
He stated, “We aim to increase our short-let portfolio to accommodate the 98 per cent of extra booking opportunities the company was not able to fulfill in 2020 due to its limited number of properties.
“In that short space of time, the company has taken bookings from just 500 guests out of its 25,200 booking requests in a year due to a limited number of properties, accounting for only 1.98 per cent of total booking enquiries in a year.”
With more investment opportunities becoming available for investors in the real estate and short let homes sector, Giwa noted stated that in 2020, investors in his firm through digital landlords’ scheme received a 17 per cent short let rental net income on all properties.
He said such investors were set to experience the same in 2021.
The chief executive officer said, “In 2020, all existing digital landlords received a 17 per cent short-let rental net income on all their properties and are set to experience the same in 2021.
“Compare this to local rental income rates of around three to four per cent in Nigeria; that is a whopping 425 per cent – 566 per cent difference in margins.
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